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Guide for Job knowledge tests

Quiz Job knowledge tests

10/200 Questions|Updated on 2023/10/18
Free Test
/ 10
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4.6

Quiz

1/10
Communication
What is the most common form of communication in the United States?
Select the answer
1 correct answer
A.
Telephone
B.
Email
C.
Face-to-face conversation
D.
Written letter

Quiz

2/10
Company policies and procedures
Which of the following is true about company policies and procedures?
Select the answer
1 correct answer
A.
They are only applicable to management positions.
B.
They are guidelines that employees must follow.
C.
They can be disregarded if an employee feels they are unnecessary.
D.
They are optional and can be ignored.

Quiz

3/10
Customer service
In customer service, what does the acronym "CSR" stand for?
Select the answer
1 correct answer
A.
Customer Service Representative
B.
Customer Satisfaction Rating
C.
Customer Support Request
D.
Customer Service Response

Quiz

4/10
Job-specific knowledge and skills
What is the official language of the United States?
Select the answer
1 correct answer
A.
English
B.
Spanish
C.
French
D.
German

Quiz

5/10
Problem-solving
Which of the following is a step in the problem-solving process?
Select the answer
1 correct answer
A.
Identifying the problem
B.
Ignoring the problem
C.
Avoiding the problem
D.
Creating more problems

Quiz

6/10
Communication
Which of the following is considered a nonverbal form of communication in the United States?
Select the answer
1 correct answer
A.
Handshake
B.
Text message
C.
Phone call
D.
Email

Quiz

7/10
Company policies and procedures
What is the purpose of company policies and procedures?
Select the answer
1 correct answer
A.
To restrict employee freedom.
B.
To create a positive work environment.
C.
To encourage creativity and innovation.
D.
To increase employee turnover.

Quiz

8/10
Customer service
Which of the following is an example of good customer service?
Select the answer
1 correct answer
A.
Ignoring customer complaints
B.
Being rude to customers
C.
Responding promptly to customer inquiries
D.
Avoiding personalized interactions with customers

Quiz

9/10
Job-specific knowledge and skills
Which of the following states is not part of the contiguous United States?
Select the answer
1 correct answer
A.
California
B.
Alaska
C.
Texas
D.
New York

Quiz

10/10
Problem-solving
What is the purpose of brainstorming in problem-solving?
Select the answer
1 correct answer
A.
To limit creativity
B.
To generate ideas
C.
To avoid solutions
D.
To discourage collaboration
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Info quiz:

  • Quiz name:Job knowledge tests
  • Total number of questions:200
  • Number of questions for the test:100
  • Pass score:80%
  • Number of topics:5 Topics
Study topics:Number of questions:
  • Communication:40 Questions
  • Company policies and procedures:40 Questions
  • Customer service:40 Questions
  • Job-specific knowledge and skills:40 Questions
  • Problem-solving:40 Questions

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