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Guide for Private Hire Knowledge Test Edinburgh

Quiz Private Hire Knowledge Test Edinburgh

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/ 10

Quiz

1/10
Supporting customers who have special assistance requirements - Wheelchair access, restraints and passenger assistance
A passenger uses a manual wheelchair and asks to travel in it. Before setting off, what is the safest and most appropriate action?
Select the answer
1 correct answer
A.
Secure the wheelchair using the fitted restraint system and check that the passenger is properly positioned
B.
Ask the passenger to hold the chair arms firmly and travel without securing the chair
C.
Fold the wheelchair and place it loose in the luggage area, then seat the passenger elsewhere
D.
Refuse the journey because a wheelchair user cannot be carried in a private hire vehicle

Quiz

2/10
Picking up and setting down - Pre-bookings, passenger identity and taxi stances
A passenger hails you in the street and asks to be taken immediately. You are driving a private hire vehicle in Edinburgh. What is the correct response?
Select the answer
1 correct answer
A.
Accept the fare if the journey is short and safe
B.
Refuse unless the booking was made in advance through the operator
C.
Take the passenger only if they can name the driver
D.
Accept it if no taxi rank is nearby

Quiz

3/10
Charging out a fare accurately - Fare information, calculation and payment rules
A passenger asks for the final fare before setting off. The journey is likely to include waiting time and a later card payment. Which response is the best example of charging out a fare accurately?
Select the answer
1 correct answer
A.
Give a clear estimate using the known tariff, then update it if the route, waiting time, or extras change
B.
Quote a fixed total that will not change, even if the journey takes longer than expected
C.
Wait until the end and ask the passenger to choose any amount they think is fair
D.
Add a small extra amount to cover uncertainty, without mentioning it to the passenger

Quiz

4/10
Dealing with customer grievance and handling complaints effectively
A passenger says the route taken felt longer than expected and asks for an explanation. What is the best first response from the driver?
Select the answer
1 correct answer
A.
Argue that the route was correct and end the discussion quickly
B.
Listen calmly, explain the reason if known, and offer to review the trip details
C.
Tell the passenger to contact the council because the issue is not your responsibility
D.
Ignore the comment unless the passenger makes a formal written complaint

Quiz

5/10
Licensing enforcement - Refusal, suspension, revocation and offences
A private hire driver is convicted of an offence that makes them no longer suitable to hold a licence. What is the most likely licensing action?
Select the answer
1 correct answer
A.
No action, because only the courts can deal with the matter
B.
The licence may be suspended or revoked by the licensing authority
C.
A warning letter only, with the licence left untouched
D.
The licence is automatically renewed with extra conditions

Quiz

6/10
Vehicle compliance - Routine vehicle inspections and pre-shift checks
A driver is about to begin a private hire shift in Edinburgh. During the walk-around check, one tyre looks visibly underinflated compared with the others. What is the most appropriate action before taking passengers?
Select the answer
1 correct answer
A.
Start the shift and monitor it later during the day
B.
Inflate it only if the steering feels heavy
C.
Remove the vehicle from service until the tyre pressure and condition are checked
D.
Continue if the tread still appears adequate

Quiz

7/10
Vehicle signage and advertising conditions
A private hire car in Edinburgh is being used for a pre-booked journey. The operator wants the vehicle to look more like a taxi by adding lighted roof signs. What is the best interpretation of the rule for private hire signage?
Select the answer
1 correct answer
A.
A roof sign is acceptable if it is switched off while carrying passengers
B.
Any sign is allowed as long as it names the operator
C.
The vehicle should not be made to resemble a taxi through roof-mounted signage
D.
A roof sign is permitted only if the vehicle is in a depot

Quiz

8/10
CCTV and electronic security systems
A driver notices that the in-car camera has frozen during a shift. The vehicle is still being used for booked work, and the camera is not recording anything. What is the best action to take?
Select the answer
1 correct answer
A.
Continue working and deal with it after the shift ends
B.
Switch the system off permanently so it does not distract the driver
C.
Report the fault promptly and follow the operator's procedure before carrying on
D.
Cover the camera so it records less and uses less power

Quiz

9/10
Assistance dogs and medical exemptions
A passenger using a guide dog asks for a private hire vehicle. The driver is able to carry the passenger safely, but says they will not take the dog because of a personal dislike of animals. What is the correct response?
Select the answer
1 correct answer
A.
Refuse the booking because private hire drivers can choose whether to carry dogs
B.
Refuse the booking unless the passenger pays extra for the dog
C.
Carry the passenger and the assistance dog without extra charge
D.
Ask the passenger to book a larger vehicle instead

Quiz

10/10
Hire records and log books
A private hire driver finishes a journey and makes the entry in the vehicle log book. Which detail is most important to record so the booking can be matched to that trip later?
Select the answer
1 correct answer
A.
The passenger's favourite route home
B.
The booking time and destination
C.
The driver's meal break time
D.
The weather at the start of the shift
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Info quiz:

  • Quiz name:Private Hire Knowledge Test Edinburgh
  • Total number of questions:1792
  • Number of questions for the test:50
  • Pass score:70%
  • Number of topics:24 Topics
Study topics:Number of questions:
  • Assistance dogs and medical exemptions:69 Questions
  • CCTV and electronic security systems:68 Questions
  • Charging out a fare accurately - Fare information, calculation and payment rules:87 Questions
  • Communication skills to avoid conflict and minimise personal risk:75 Questions
  • Dealing with customer grievance and handling complaints effectively:74 Questions
  • Factors affecting driver judgement and concentration:74 Questions
  • Fulfilment of hire - Acceptance, punctuality, completion and permitted refusal:87 Questions
  • Hire records and log books:66 Questions
  • Licensing enforcement - Refusal, suspension, revocation and offences:75 Questions
  • Local licensing conditions and driver duties:95 Questions
  • Lost property:54 Questions
  • Main principles of anti-discriminatory legislation:82 Questions
  • Passenger capacity and approved seating:71 Questions
  • Passenger luggage:62 Questions
  • Picking up and setting down - Pre-bookings, passenger identity and taxi stances:61 Questions
  • Providing a professional and high quality service:72 Questions
  • Supporting customers who have special assistance requirements - Wheelchair access, restraints and passenger assistance:83 Questions
  • Taxi and private hire car driver dress code:71 Questions
  • Taximeter operation:66 Questions
  • Transporting customers in a safe and comfortable manner:93 Questions
  • Vehicle compliance - Obtaining and maintaining a Certificate of Compliance:71 Questions
  • Vehicle compliance - Routine vehicle inspections and pre-shift checks:75 Questions
  • Vehicle roadworthiness, servicing and maintenance:93 Questions
  • Vehicle signage and advertising conditions:68 Questions

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