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Quiz

1/10
PEAK Performance SJT
You have been working in a customer service team for 6 months. Your colleague Jordan has been in your department for two years, yet it seems that he is not very knowledgeable. Several times you have found yourself correcting errors he has made in documentation and apologising to customers for incorrect information he provided them. This week, your manager has asked Jordan to train a new employee. Jordan seems very excited about this task. What would you do?
Select the answer
1 correct answer
A.
Talk to your manager about your concerns regarding Jordan's competency for the task.
B.
Talk to Jordan and politely explain why you think it's better if someone else trains the new employee.
C.
Suggest to Jordan that you help him train the employee by making a summary of the most important points.
D.
Don't intervene; obviously your manager knows Jordan's work better than you do and trusts him.

Quiz

2/10
PEAK Performance SJT
For your current project, you require professional graphic design software. Your supervisor has given you her approval to purchase a software. You go online and find seven different sorts of design software that you can't tell apart. What would you do?
Select the answer
1 correct answer
A.
You ask the person in charge of computer software in the office if he recalls which design software was previously used.
B.
You decide to buy the most expensive software you find. It is probably the best and has all the features you need.
C.
You want to save money, so you buy a low-cost software.
D.
You read about the different software and select the software that best suits your requirements.
E.
You ask your colleagues which software they use and buy the same software.

Quiz

3/10
PEAK Performance SJT
John is a well-respected manager in the firm. He has a lot of experience and has been with the organization for a long time. Unfortunately, John was recently caught taking refreshments from the snack bar without paying for them. He was warned that he could be dismissed if he continued to behave in this manner. However, someone noticed John getting more refreshments from the snack bar last week before heading home. What would you do?
Select the answer
1 correct answer
A.
Fire John because he stole the refreshments.
B.
Give John another warning and inform him that if his behavior continues, he will be fired.
C.
Since John is well-respected and a skilled employee, you think it is best not to intervene.
D.
Demand John pays for the refreshments he was witnessed taking.

Quiz

4/10
PEAK Performance SJT
Every member of your team is in charge of different procedures that others aren't familiar with. Because the team is required to perform some company chores from time to time, one team member must interrupt his job for a short period of time to assist in the company-related task. Even though it disrupts the team's work, team members have raised doubts about learning new procedures to prevent these interruptions.What would you do if you were in this situation?
Select the answer
1 correct answer
A.
Add part-time employees to your team and let your team members keep working on their own assignments.
B.
Develop incentives using the help of your superiors and use these incentives to encourage your employees to broaden their responsibilities and set of skills.
C.
Talk to your team members, encourage them to step out of their comfort zone, and explain the benefits of acquiring new skills for their professional future.
D.
Delay some of the deadlines so you can let your team members focus on their usual tasks.
E.
Make necessary changes so that your team members learn new procedures, despite their doubts. Explain that these changes would benefit the project.

Quiz

5/10
PEAK Performance SJT
EYou're reviewing the work you've completed thus far on your most recent project. You discover several mistakes while reviewing your work, and you understand the errors are due to a recent change in the classification system you used. Unfortunately, there was only partial information about the new system in your team's drive because it is a recent change. Nevertheless, you worked hard to correct these errors, conducting a study on the new classification system, and you managed to complete the project on time. What steps would you take to ensure that this problem does not occur again?
Select the answer
1 correct answer
A.
If you notice that someone on your team is working on a similar task and may encounter the same problem, you share your experience and suggest your assistance.
B.
You inform your boss of the issue and propose that he shares the details regarding the error and the alterations in the classification system.
C.
You view every mistake as a learning opportunity, so you will use this mistake to teach your team about your error and show them how to fix these kinds of mistakes.
D.
You were able to correct your mistake, and you finished your project on time with no errors, so there is no need to share the details of this mistake.
E.
You want other people on the team to be able to see the new information you gathered, so you post the information on the team's drive.

Quiz

6/10
PEAK Performance SJT
Henry is working on a significant company project. He puts in long hours and makes crucial progress. In the team meeting, Anne, Henry's boss, asks him to work on a new project, saying it is more vital. Henry realizes that the new project will take most of his time. How would you most likely handle this situation if you were in Henry's place?
Select the answer
1 correct answer
A.
You would talk to Anne and tell her that you reached a critical point in your project, and you think it would be best if someone else could take on the new project.
B.
You would explain that your project is at a crucial stage and that you think that it is preferable if work on it proceeds, even though the second project should start too.
C.
You would make sure Anne understands this change's influence on your current project before you start working on the new project.
D.
You would understand that the new project is probably more critical for the company than your current one, so you would set aside your present tasks and start working on the new project.
E.
You would want to make sure that you could efficiently return to work on your current project when time permits, so you would request a short time frame to record the details of your project and then start your new project.

Quiz

7/10
PEAK Performance SJT
You have developed a promising idea over the weekend that could significantly improve one of the company's services. However, the agenda for the upcoming week's team meeting is already set to focus on different topics. How would you proceed?
Select the answer
1 correct answer
A.
Wait for the meeting and try to introduce your idea if there is extra time at the end.
B.
Email your supervisor immediately, outlining your idea and suggesting a separate discussion.
C.
Keep the idea to yourself, assuming that if it was truly important, it would have already been considered.
D.
Postpone sharing your idea until you find a meeting where it fits the agenda more closely.

Quiz

8/10
PEAK Performance SJT
Each day you have a list of tasks that needs to be completed before the end of office hours. However, the day is nearly over, and it appears you are unlikely to meet all of your tasks before heading home. What would you do in this situation?
Select the answer
1 correct answer
A.
Try your best to finish what you can by the end of the day. You can always finish the rest of your tasks tomorrow.
B.
You would understand that your supervisor wants you to become acquainted with the everyday work in your department, so you should trust his judgment and work on the project that has been allocated to you.
C.
Ask another team member to complete some of the tasks on your behalf.
D.
Take time to organize and prioritize the tasks that should be completed on that day.
E.
Keep working at the same pace. There is nothing you can do at this point, so you continue as usual.

Quiz

9/10
PEAK Performance SJT
You notice your fellow employee has been taking many personal phone calls during work hours. Not only is this slowing down his work pace, but it is also in violation of policy. What would you do in this situation?
Select the answer
1 correct answer
A.
Report him to your supervisor.
B.
Do nothing as you are not the supervisor.
C.
Remind him of the work policy and explain how this is affecting work productivity.
D.
Politely ask him to stop taking personal calls during work hours
E.
Don't say anything because you won't be bothered by his behavior.

Quiz

10/10
PEAK Performance SJT
You manage a department comprised of six teams, and a team leader supervises each. Last week, your manager announced some substantial changes in the department's work regulations. The new rules are part of a program meant to make work more automated to simplify work and make work processes more convenient. You were present in the meetings where these changes were discussed and have offered some of them yourself. You felt pleased with the result. However, today your team leaders approach you and complain that the new regulations are causing many problems, resulting in slower work rates. They feel that this new program was not thought through and that their team members' needs were not taken into consideration. What would you do if you were in this situation?
Select the answer
1 correct answer
A.
Tell your team leaders that you actually took part in the formation of this program and that their needs were very much in mind when it was planned.
B.
Let your team leaders brief you on the problems they encounter and say that you will discuss them with your manager.
C.
Tell your team leaders that you are sorry that they feel this way, but the program has already been set, and nothing can be done. Say that you believe things will get easier over time.
D.
Suggest that they write an email to your manager and explain their position.
E.
Tell your team leaders you will talk to your manager and make the necessary changes to meet their needs.
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  • Quiz name:P&G Assessment Test
  • Total number of questions:183
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:1 Topics
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  • PEAK Performance SJT:183 Questions

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