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4.6

Quiz

1/10
Mixed Questions
The table shows the exchange rate of each currency compared to 1 GBP. Which currency appreciated the most in value against the GBP between Q3 and Q4?
Q1 Q2 Q3 Q4
Bitcoin (BTC) 7288 7452 7982 6275
Ethereum (ETH) 187 168 298 175
Tether (USDT) 0.8 0.98 2.87 0.68
Ripple (XRP) 0.1557 0.1689 0.276 0.1374
Select the answer
1 correct answer
A.
BTC
B.
ETH
C.
USDT
D.
XRP

Quiz

2/10
Mixed Questions
You are working in a product development team. Some of the team members are focused on developing ‘product X’ quickly as they believe it is unnecessary to spend too much time on a product that has many successful competitors in the market. You know that this lack of attention to detail could later lead to quality issues and unsatisfied customers. What do you do?
Select the answer
2 correct answers
A.
Report this to the team leader and arrange a discussion outlining the consequences of the team’s actions.
B.
Report this to the team leader and ask him to consider replacing the team with responsible members.
C.
Discuss with the team and outline the pros and cons of their actions.
D.
Submit a report to the team leader, outlining the issue to deflect blame later.

Quiz

3/10
Mixed Questions
You are in the customer service department. After hearing a customer's requirements, you know that product Y would be ideal for them. But the customer intends to buy product X despite hearing your opinions. How do you respond?
Select the answer
2 correct answers
A.
Let the customer know that you value their decision but explain why product Y would be ideal and ask them to buy it.
B.
Present the pros and cons of the product X and Y and then ask the customer to choose one.
C.
Politely let the customer know of the alternate option and let them decide on what to buy.
D.
Tell the customer that you have experience in dealing with the customer’s requirements and ask them to buy product Y.

Quiz

4/10
Mixed Questions
It’s the first day at work for your new colleague, a wheelchair user. They are struggling to move from one room to another – the floor where you work is not very wheelchair friendly. What do you do next?
Select the answer
2 correct answers
A.
You walk over to provide assistance, taking the handles of the wheelchair and push your colleague through the door
B.
You walk over, introduce yourself and ask if there is anything you can do to help at this time
C.
You ignore your new colleague’s struggles as you don’t really know what to do and don’t want to embarrass yourself
D.
You send an email to your line manager, noting what you have observed and suggest a review of accessibility arrangements

Quiz

5/10
Mixed Questions
An intern has been assigned to your department. As a team you discuss how best to deploy them in the next three months. Your colleagues aren’t too keen to share responsibility for the intern. How do you respond?
Select the answer
2 correct answers
A.
You say that you are happy for the intern to work alongside you for the whole three month period as you would be pleased to support their professional development
B.
You say that have so much to do in the next three months that an additional responsibility in the next three months would affect your other responsibilities
C.
You remind your colleagues that they have a responsibility to the next generation of employees and how they will have benefitted from similar experiences at the start of their careers
D.
You suggest to your colleagues that an arrangement is put in place which would allow the intern to spend time with everyone and learn as much as possible

Quiz

6/10
Mixed Questions
Your colleague has had an accident but doesn’t want to make a fuss. They have a zero hours contract while you are salaried. They tripped over a trailing lead in the office and have clearly strained their ankle. The name of the Health and Safety Officer is on a poster in the rest area. How do you deal with the situation?
Select the answer
2 correct answers
A.
You advise your colleague that it really is their responsibility to let the Health and Safety Officer know about the accident
B.
You ignore what has happened because it is up to them if they want to report it and it has nothing to do with you
C.
You remove the trailing lead yourself, re-routing it around a couple of desks and out of sight
D.
You make the area safe, record the accident in the reporting book and email the Health and Officer about what has occurred

Quiz

7/10
Mixed Questions
You have an important work deadline approaching. As a team you have been working on a deal which is of significant value to your company. It’s prestigious too and if you are able to pull it off it will benefit your career enormously. There are a lot of expectations of you in your personal life at this time too. What do you do next?
Select the answer
2 correct answers
A.
You let those around you know that this is a busy and important time at work and tell them that after this time you will be much more available
B.
For you it is really important to build your life around work and not the other way round as work is the most important thing in your life and you will make any sacrifices you need to
C.
You let it be known that you can’t promise to be around much for a little while as you have so much on at work but you will do the best you can
D.
You will do what you need to at work to ensure this important deal is signed off but you will prioritise your personal life after this time

Quiz

8/10
Mixed Questions
A key supplier has allocated a new account manager to look after your business. However, you do not feel that they are providing as good a service as the previous account manager did. They keep forgetting to follow up on agreed actions and are missing mutually agreed deadlines. You feel like they have become complacent. You are happy with the products they provide and the original account manager was part of a team that went through a complex tender process to win your business but you feel customer service could now be better. What do you do?
Select the answer
2 correct answers
A.
Wait for the next meeting with the account manager and raise your concerns with them directly. Go to the meeting prepared with a list of issues that you have experienced so that you can jointly agree a plan for improving service.
B.
Raise your concerns with your own line manager so that they can escalate the issue at the right level within the supply company.
C.
Start looking for alternative suppliers who might be more appreciative of your business.
D.
Bide your time but keep track of issues when they arise. The account manager has only just started looking after you and they may just need time to get used to you.

Quiz

9/10
Mixed Questions
You are working in a small team as part of your training with a firm of surveyors. You overhear one of your more senior colleagues on the phone to a client. It is clear that they are having a disagreement which results in your colleague raising their voice and giving them some information which you know to be incorrect. Your colleague is usually fantastic with clients and is well respected across the business but you know they have been having personal problems recently. At the end of the call you ask your colleague if they are ok and whether they’d like to talk but they tell you to keep out of it and that they know what they are doing. What do you do?
Select the answer
2 correct answers
A.
Call the client back as soon as you get chance to try and smooth over the situation on behalf of your colleague.
B.
Talk to your manager as soon as you can and explain what you observed so that the situation can be rectified as soon as possible.
C.
Accept that your colleague is more senior than you and that they must know what they are doing.
D.
Give your colleague some time to calm down and then ask them if they’d like to join you for a coffee. Give them a chance to discuss the call and if that doesn’t generate an appropriate response, talk to your manager.

Quiz

10/10
Mixed Questions
You recently joined an information technology consulting company as a graduate within a busy sales function. The company hasn’t been performing as well as many of its competitors recently and is losing customers fairly frequently. It is a very competitive and fast moving market. Within your role, you are responsible for your own targets but have also been asked to take part in a project to review ways to increase sales and reduce costs within the department.

The project lead has suggested a series of next steps for the project and has asked which is preferable. The budget and resources available at this stage in the project are somewhat limited therefore the first stage needs to have as big an impact as possible. Which of the following approaches would you agree with?
Select the answer
2 correct answers
A.
Interview key members of staff within the team to gather their opinions on what changes need to happen in order to achieve the targets set out for the project.
B.
Conduct an online multiple choice survey with all departmental staff asking them to consider why sales have been down of late and what should be done to address this.
C.
Initiate a competitor review, taking account of both established and new competitors to consider how their offering compares to yours and what can be learnt from that.
D.
Initiate a thorough review of existing processes and practices within the department to find quick-wins that will reduce costs and potentially free up more time for staff to focus on selling rather than dealing with unnecessary bureaucracy.
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Info quiz:

  • Quiz name:British Airways Online Assessment Cabin Crew
  • Total number of questions:189
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:1 Topics
Study topics:Number of questions:
  • Mixed Questions:189 Questions

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