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Quiz

1/10
Numerical reasoning
Which Quarter had the highest spend on advertising?



































QuarterAdvertising SpentTotal SalesTotal Returns
Quarter 1£1,250£205,000£2,700
Quarter 2£1,050£189,000£1,250
Quarter 3£2,300£211,000£1,600
Quarter 4£3,250£391,000£1,050
Select the answer
1 correct answer
A.
Quarter 1
B.
Quarter 2
C.
Quarter 3
D.
Quarter 4

Quiz

2/10
Logical reasoning
Which Agent had the highest First Call Resolution?



































Quality Score (1-10 rating)First Call ResolutionAverage Handling Time
Agent A980%12 mins
Agent B785%15 mins
Agent C875%11 mins
Agent D590%10 mins
Select the answer
1 correct answer
A.
Agent A
B.
Agent B
C.
Agent C
D.
Agent D

Quiz

3/10
Verbal reasoning
Read the following excerpt and then answer the question.
"Modern customer service has evolved as companies strive to meet the growing demand for efficient support. By improving communication and rapidly resolving issues, businesses not only satisfy their customers but also build long-term relationships that contribute to achieving their broader business objectives."
Which of the following best describes the main purpose of the article?
Select the answer
1 correct answer
A.
To give people an overview of working in customer services
B.
To help people handle angry customers
C.
To help people learn to communicate better
D.
To help people achieve their business goals

Quiz

4/10
Numerical reasoning
What was the Total Returns figure for all four quarters for the year?



































QuarterAdvertising SpentTotal SalesTotal Returns
Quarter 1£1,250£205,000£2,700
Quarter 2£1,050£189,000£1,250
Quarter 3£2,300£211,000£1,600
Quarter 4£3,250£391,000£1,050
Select the answer
1 correct answer
A.
£6,600
B.
£6,900
C.
£7,200
D.
£7,500

Quiz

5/10
Logical reasoning
To try and get your customer to like you more, you are advised to …
Select the answer
1 correct answer
A.
Ask them about their family
B.
Spend as long as you can dealing with their issue
C.
Achieve as many of your own goals as you can
D.
Find something you might have in common with them

Quiz

6/10
Verbal reasoning
In the sentence "The festival was outstanding in its creativity and execution," which of the following options best replaces the word "outstanding"?
Select the answer
1 correct answer
A.
Supportive
B.
Multiple
C.
Superb
D.
Remaining

Quiz

7/10
Numerical reasoning
If a 10% discount had been applied to all products sold in Quarter 4, what would the Total Sales for that Quarter have been (assuming the actual sales made was the same)?



































QuarterAdvertising SpentTotal SalesTotal Returns
Quarter 1£1,250£205,000£2,700
Quarter 2£1,050£189,000£1,250
Quarter 3£2,300£211,000£1,600
Quarter 4£3,250£391,000£1,050
Select the answer
1 correct answer
A.
£39,100
B.
£297,090
C.
£351,900
D.
£387,090

Quiz

8/10
Logical reasoning
Which of the following is false based on the information in the passage?
Select the answer
1 correct answer
A.
You are expected to deal with angry customers sometimes
B.
You will need to be continually learning
C.
You may be faced with very chatty customers
D.
You can take long as you need to solve customers' problems

Quiz

9/10
Verbal reasoning
Which of the following is most likely to be true based on this information in the passage?
Select the answer
1 correct answer
A.
You may get shouted at by customers sometimes
B.
Your goals will be virtually possible to meet
C.
You may be rewarded if customers do not complain about you
D.
Your manager will be available if you need help

Quiz

10/10
Numerical reasoning
The previous year, the Quarter 3 'Total Sales' had been $7,500 less than this year. What was the Quarter 3 Total Sales figure for last year?



































QuarterAdvertising SpentTotal SalesTotal Returns
Quarter 1£1,250£205,000£2,700
Quarter 2£1,050£189,000£1,250
Quarter 3£2,300£211,000£1,600
Quarter 4£3,250£391,000£1,050
Select the answer
1 correct answer
A.
£203,500
B.
£204,000
C.
£204,500
D.
£205,000
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  • Quiz name:AstraZeneca Graduate Assessment
  • Total number of questions:194
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:3 Topics
Study topics:Number of questions:
  • Logical reasoning:69 Questions
  • Numerical reasoning:84 Questions
  • Verbal reasoning:41 Questions

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