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Guide for Desktop Support Engineer Interview Questions

Quiz Desktop Support Engineer Interview Questions

10/280 Questions|Updated on 2024/02/26
Free Test
/ 10
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4.6

Quiz

1/10
Active Directory
In Active Directory, what is the function of a domain controller?
Select the answer
1 correct answer
A.
Authenticates and authorizes all users and computers in the network
B.
Stores the database for the directory information
C.
Manages user accounts and security policies
D.
Provides DNS services for the network

Quiz

2/10
Customer Service
How would you handle a customer who is frustrated with their computer issues?
Select the answer
2 correct answers
A.
Remain calm and patient, actively listening to their concerns
B.
Offer a solution or workaround to resolve the issue
C.
Escalate the problem to a higher level of support
D.
Ignore the customer's frustration

Quiz

3/10
Hardware
Which of the following hardware components is responsible for storing data in a computer system?
Select the answer
1 correct answer
A.
CPU
B.
RAM
C.
Hard drive
D.
Graphics card

Quiz

4/10
Networking
Which of the following devices is used to connect multiple computers within a local area network (LAN)?
Select the answer
1 correct answer
A.
Router
B.
Switch
C.
Modem
D.
Firewall

Quiz

5/10
Operating Systems
Which of the following operating systems is commonly used in the United Kingdom?
Select the answer
3 correct answers
A.
Windows 10
B.
macOS
C.
Linux
D.
Android

Quiz

6/10
Security
What is the purpose of a firewall in a network security system?
Select the answer
1 correct answer
A.
To prevent unauthorized access
B.
To enhance network speed
C.
To install software updates
D.
To troubleshoot hardware issues

Quiz

7/10
Software Troubleshooting
When troubleshooting software issues on a desktop, what is the first step a Desktop Support Engineer should take?
Select the answer
1 correct answer
A.
Restart the computer
B.
Check for software updates
C.
Reinstall the operating system
D.
Call the user for more information

Quiz

8/10
Active Directory
What is the purpose of an Organizational Unit (OU) in Active Directory?
Select the answer
1 correct answer
A.
To organize resources within a domain
B.
To provide DNS services for the network
C.
To manage user accounts and security policies
D.
To store the database for the directory information

Quiz

9/10
Customer Service
What is the best way to communicate technical solutions to non-technical customers?
Select the answer
3 correct answers
A.
Use simple and easy-to-understand language
B.
Provide step-by-step instructions
C.
Avoid using technical jargon
D.
Assume the customer understands the technical terms

Quiz

10/10
Hardware
What type of hardware component is responsible for connecting a computer to a network?
Select the answer
1 correct answer
A.
Router
B.
CPU
C.
RAM
D.
Monitor
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Info quiz:

  • Quiz name:Desktop Support Engineer Interview Questions
  • Total number of questions:280
  • Number of questions for the test:100
  • Pass score:70%
  • Number of topics:7 Topics
Study topics:Number of questions:
  • Active Directory:40 Questions
  • Customer Service:40 Questions
  • Hardware:40 Questions
  • Networking:40 Questions
  • Operating Systems:40 Questions
  • Security:40 Questions
  • Software Troubleshooting:40 Questions

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