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Guide for Civil Service Judgement practice test

Quiz Civil Service Judgement practice test

10/226 Questions|Updated on 2023/09/25
Free Test
/ 10
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4.6

Quiz

1/10
Mixed Questions
You are working as a graduate trainee in a large bank. While undertaking your placement with the customer service team, you take a call from an upset client. He is claiming that he was expecting a refund on some banking fees he was wrongly charged for, but he has not received them yet. He explains that a colleague of yours promised the refund would be in his account today, but the money has not arrived. He is getting more upset and is raising his voice. What would you say to him?
Select the answer
2 correct answers
A.
"I will do all I can to help you with this issue. If you give me your account details, I will investigate what has happened here."
B.
"Let me check with the colleague you mentioned about what the situation is. If you can hold for a couple of minutes I will speak to them and will be back with you in no time."
C.
"Sir, I can hear that you are really upset, but I need you to calm down so that I can help you."
D.
"I am sure there is a logical explanation for this. If you give me your details I will look into it for you."

Quiz

2/10
Mixed Questions
You recently submitted a paper to an upcoming professional conference that will be attended by many people from your industry and from universities globally. You have attended the conference in the past and you know it is highly regarded in the industry. The paper is a summary of some very complex research you have been undertaking with key findings that you believe people will find very interesting and useful. Upon learning that it has been accepted, your manager asks you to think about how you will present your findings in order to make the biggest impact. You only have a short time slot for your presentation. How would you respond?
Select the answer
2 correct answers
A.
Say that you intend to use a lot of graphics and images to try and draw out a handful of key messages.
B.
Say that you intend to create a presentation that mirrors the wider research paper that you wrote with similar section headers.
C.
Ask your manager what they think would be the best approach to use based on their experience.
D.
Say that you will spend a small amount of time introducing your approach to the research, but will mainly discuss your key findings and conclusions.

Quiz

3/10
Mixed Questions
As part of your graduate training scheme with a large energy company, you have been undertaking a variety of placements with different departments in the business. You are close to finishing a really successful placement in the Procurement team and will be moving onto the Finance team in a week's time. At lunchtime, a colleague from Procurement, who you have become quite close to, takes you aside and warns you that there are a number of people in the Finance team who she has had problems with in the past. She says that there are people in Finance who are not to be trusted in her view and that you would be better off avoiding them if you can. What would you say?
Select the answer
2 correct answers
A.
"What makes you think they can't be trusted? What advice can you offer about how to work with them?"
B.
"What are you basing that opinion on? Could it be that you misinterpreted their actions or intentions towards you?"
C.
"I don't think it is appropriate for you to talk about people in this manner and I'm afraid it's probably best if we end this conversation now."
D.
"Thanks for flagging that but it's probably better if I go there with an open mind rather than having preconceptions about my future colleagues."

Quiz

4/10
Mixed Questions
Your position as a graduate trainee with a global bank means that you are currently working in a high street branch. Your manager has asked you to consider what would you recommend to increase business development opportunities within the branch. There are several initiatives put in place recently that offer solutions tailored for small/medium businesses (SMEs), but the team of branch assistants have had little success when discussing the packages with customers who use the bank. The team has undergone training on these solutions and other branches seem to be successfully marketing them to SMEs in their area. The team in your branch has direct responsibility for sales of this nature and their individual targets reflect this. What would you do?
Select the answer
2 correct answers
A.
Speak to colleagues in the more successful branches and ask them what they are doing that is proving to be so successful in relation to these initiatives.
B.
Offer to run another briefing on the solutions on offer for the branch members who are speaking to customers about them.
C.
Suggest to your manager that you arrange a free networking/business development event for key local businesses one evening at a nearby hotel.
D.
Suggest that you could spend a few days calling local businesses to discuss the offer with them and to try and close some sales yourself in that way.

Quiz

5/10
Mixed Questions
Whilst working as a graduate trainee at a small consulting firm, you have noticed that there is a lot of useful research that is conducted in-house and on behalf of clients. You can see that this would benefit colleagues and clients alike in many ways, but currently there isn't an obvious way to disseminate the knowledge. You bring this to the attention of your manager and she suggests that you give this some thought and propose a way to improve practice. What would you do?
Select the answer
2 correct answers
A.
Suggest that you set up a webinar every 6 months where key people from the organization are invited to share the findings from their recent research with other employees.
B.
Suggest that the company runs a 2-day internal conference annually which has a direct focus on sharing research findings with all employees.
C.
Suggest that an area is created on the company intranet where people are encouraged to upload the research that they undertake.
D.
Suggest that the company could set up a 'Research Forum' whose remit is to ensure the successful sharing of research across the business with representatives from all relevant departments.

Quiz

6/10
Mixed Questions
You are working in a department store. A customer approaches you to ask about a particular item they are looking for. This item was stocked in store previously. However, it was very popular and may be sold out, but the customer is adamant that they want this item. What do you do?
Select the answer
2 correct answers
A.
Tell the customer that you don't have the product as it is more than likely sold out.
B.
Give the customer a generic area to look and hope that they find what they're looking for.
C.
Check on the store system to see if the item is in stock and apologize if it isn't.
D.
Check on the system to see if the item is in stock. If it isn't, try to find an alternative item similar to what the customer is looking for.

Quiz

7/10
Mixed Questions
You are working part-time in a company where you are hoping to get hired after completing your degree. The supervisor has requested you to come up with a solution to resolve an issue. Undertaking this would require you to work extra hours. You have deadlines to meet at the university too. What do you do?
Select the answer
2 correct answers
A.
Ask the supervisor to assign a colleague to work with you.
B.
Try to organize your university requirements and come up with a plan.
C.
Let the supervisor know that you cannot take up the assignment.
D.
Get an extension on your university deadlines and work on the assignment.

Quiz

8/10
Mixed Questions
You are working in the customer service department. Your company is organizing a sale and a popular item (product 'X') has sold out quickly. Many customers are queuing up to buy product 'X' and seem frustrated to find it being sold out. How do you deal with the situation?
Select the answer
2 correct answers
A.
Apologize to the customers for the inconvenience and show them other products on sale.
B.
Make a sign to inform the customers that product 'X' has sold out and there are other products on sale.
C.
Apologize to the customers and let them know when product 'X' will be restocked if the information is available.
D.
Ask some of your colleagues to deal with the frustrated customers.

Quiz

9/10
Mixed Questions
You are asked to collaborate with a colleague from another department on a critical project. You have worked with this colleague before and have transferred departments because of his lack of cooperation. Your supervisor expects you to handle the project well. What do you do next?
Select the answer
2 correct answers
A.
Inform the supervisor of the issue and request him to assign another colleague to work with you.
B.
Inform the supervisor that you are not willing to work on the project and provide your reasons for that.
C.
Have an open discussion with the colleague up front and see if both of you could work collaboratively.
D.
Let the colleague know that you are open to discussion and are willing to collaborate if the colleague does the same.

Quiz

10/10
Mixed Questions
You are working in a team that handles various client projects. A client managed by your colleague told you that he is dissatisfied with the way the project was handled while you were in the break room. You are aware that the colleague is undergoing a personal crisis at the moment. How do you respond?
Select the answer
2 correct answers
A.
Tell the client that you do not have the authority to offer advice on these issues and leave.
B.
Apologize to the client and ask him to be accommodating as your colleague is facing a crisis.
C.
Ask the client to contact your supervisor and request a different colleague to handle his project.
D.
Apologize to the client and inform him that this situation rarely occurs and report it to your supervisor.
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Info quiz:

  • Quiz name:Civil Service Judgement practice test
  • Total number of questions:226
  • Number of questions for the test:50
  • Pass score:80%
  • Number of topics:1 Topics
Study topics:Number of questions:
  • Mixed Questions:226 Questions

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