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Guide for ITIL-4-Foundation

Quiz ITIL-4-Foundation

10/350 Questions|Updated on 2023/09/24
Free Test
/ 10
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4.6

Quiz

1/10
Single topic
Which of the following is a guiding principle of ITIL 4 in Canada?
Select the answer
4 correct answers
A.
Focus on value
B.
Start where you are
C.
Keep it simple and practical
D.
Optimize and automate

Quiz

2/10
Single topic
What is the purpose of the "Service Value System" in ITIL 4 in Canada?
Select the answer
1 correct answer
A.
To provide a framework for managing services
B.
To ensure continuous improvement of service delivery
C.
To establish clear roles and responsibilities within an organization
D.
To align IT services with business objectives

Quiz

3/10
Single topic
Which ITIL 4 practice focuses on the effective management of information and technology?
Select the answer
1 correct answer
A.
Service level management
B.
Incident management
C.
Service desk
D.
Information security management

Quiz

4/10
Single topic
What is the purpose of the "Continual Improvement" practice in ITIL 4 in Canada?
Select the answer
4 correct answers
A.
To identify areas for improvement in service delivery
B.
To ensure ongoing monitoring and evaluation of services
C.
To drive improvements in efficiency and effectiveness
D.
To foster a culture of continual learning and adaptation

Quiz

5/10
Single topic
Which of the following is a guiding principle of ITIL 4?
Select the answer
1 correct answer
A.
Focus on value
B.
Control costs
C.
Maximize profits
D.
Increase efficiency

Quiz

6/10
Single topic
What is the purpose of the Service Value System (SVS) in ITIL 4?
Select the answer
1 correct answer
A.
To manage risks
B.
To improve efficiency
C.
To create value
D.
To reduce costs

Quiz

7/10
Single topic
Which role is responsible for ensuring that the organization's IT services align with business needs?
Select the answer
1 correct answer
A.
Service Desk
B.
Change Manager
C.
Business Relationship Manager
D.
Incident Manager

Quiz

8/10
Single topic
What is the purpose of the Continual Improvement Practice in ITIL 4?
Select the answer
1 correct answer
A.
To manage changes to IT services
B.
To optimize costs
C.
To continuously improve service quality
D.
To monitor performance metrics

Quiz

9/10
Single topic
What is the main purpose of ITIL in Canada?
Select the answer
1 correct answer
A.
To provide technical support to businesses
B.
To improve IT service management practices
C.
To promote the use of technology in everyday life
D.
To develop new software applications

Quiz

10/10
Single topic
Which ITIL practice focuses on managing relationships with external service providers?
Select the answer
1 correct answer
A.
Service level management
B.
Supplier management
C.
Incident management
D.
Change management
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Info quiz:

  • Quiz name:ITIL-4-Foundation
  • Total number of questions:350
  • Number of questions for the test:100
  • Pass score:80%
  • Number of topics:1 Topics
Study topics:Number of questions:
  • Single topic:350 Questions

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