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Guide for CBSA Practice test

Quiz CBSA Practice test

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Quiz

1/10
Analytical thinking
Which of the following best demonstrates analytical thinking when reviewing a complex report?
Select the answer
1 correct answer
A.
Accepting all the information as presented without question
B.
Breaking down the report into sections to evaluate each part’s validity
C.
Ignoring contradictory data to maintain a positive outlook
D.
Focusing only on the summary and skipping detailed analysis

Quiz

2/10
Client service orientation
Which of the following best reflects a client-centered approach in customs services?
Select the answer
1 correct answer
A.
Enforcing regulations strictly without considering individual circumstances
B.
Providing clear, respectful communication to help clients understand procedures
C.
Referring all questions to supervisors regardless of client concerns
D.
Prioritizing speed over accuracy to reduce wait times

Quiz

3/10
Reasoning skills
If all customs officers in a department are either inspectors or analysts, and some inspectors work night shifts while no analysts do, which of the following statements must be true?
Select the answer
1 correct answer
A.
Some customs officers work night shifts.
B.
All customs officers work night shifts.
C.
No inspectors work night shifts.
D.
All analysts work night shifts.

Quiz

4/10
Writing skills
Which sentence demonstrates correct use of subject-verb agreement?
Select the answer
1 correct answer
A.
The group of students are going on a field trip.
B.
Each of the books have a colorful cover.
C.
Neither the teacher nor the students is ready for the test.
D.
Some of the information are missing from the report.

Quiz

5/10
Analytical thinking
A shipment manifest shows that some items are missing, but the inventory list does not match the shipment records. What is the best initial step to resolve this?
Select the answer
1 correct answer
A.
Immediately accuse the shipping staff of negligence
B.
Compare both lists carefully to identify discrepancies and patterns
C.
Ignore the manifest and trust the inventory list only
D.
Cancel the shipment and reorder all items

Quiz

6/10
Client service orientation
When dealing with a frustrated client at a border service point, what is the most effective initial step?
Select the answer
1 correct answer
A.
Informing them that complaints must be submitted in writing
B.
Listening carefully to their concerns without interrupting
C.
Asking them to calm down before continuing the discussion
D.
Redirecting them to another officer for assistance

Quiz

7/10
Reasoning skills
A shipment contains three types of goods: electronics, textiles, and food products. If the shipment is 40% electronics and 35% textiles, what percentage of the shipment is food products?
Select the answer
1 correct answer
A.
15%
B.
25%
C.
35%
D.
60%

Quiz

8/10
Writing skills
What is the best way to improve the clarity of this sentence: "The manager, after discussing the issue, they decided to postpone the meeting"?
Select the answer
1 correct answer
A.
The manager, after discussing the issue, decided to postpone the meeting.
B.
After discussing the issue, the manager, they decided to postpone the meeting.
C.
The manager and they decided to postpone the meeting, after discussing the issue.
D.
They decided to postpone the meeting, after the manager discussed the issue.

Quiz

9/10
Analytical thinking
If all customs officers are trained in handling prohibited goods and John is a customs officer, which of the following must be true?
Select the answer
1 correct answer
A.
John is trained in handling prohibited goods
B.
John works at a port of entry
C.
John inspects only commercial shipments
D.
John is a new employee

Quiz

10/10
Client service orientation
Which of the following is the most important aspect of active listening in effective communication?
Select the answer
1 correct answer
A.
Waiting for your turn to speak
B.
Nodding and giving verbal affirmations
C.
Fully concentrating on what the speaker is saying
D.
Preparing your response while the other person talks
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Info quiz:

  • Quiz name:CBSA Practice test
  • Total number of questions:44
  • Number of questions for the test:100
  • Pass score:70%
  • Number of topics:4 Topics
Study topics:Number of questions:
  • Analytical thinking:12 Questions
  • Client service orientation:12 Questions
  • Reasoning skills:10 Questions
  • Writing skills:10 Questions

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